Grievance Policy

Propcatalyst Asset Management Private Limited takes pride in keeping customers centric initiatives and to deliver best in class customer services to our existing and new customers. This document aims at communicating the various mechanisms available for our customers to reach out to us, our service guarantee and timelines by which we will try and ensure resolution to our customer concerns.

We endeavour to ensure that: (i) all grievances will be dealt with, promptly and courteously, (ii) any or all issues faced by our customers shall be resolved effectively and within the communicated time frame, and (iii) turnaround time for each third party transaction to be available our website.

You may share in your queries, requests or complaints in the following ways:

Call - Customers can call us on 18003093409, between 9 AM to 6 PM, 6 Days working (National Holidays excluded).
Email - Sending us an email on mechanisms are dedicated for redressing our customer complaints, providing online resolution wherever possible, and capturing valuable feedback regarding our services. On receiving customer feedback / complaint, we would reach out to the customers and ensure that all grievances are redressed.

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